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Pin and Complete — Privacy Policy & Support

An archery game for iOS & Android — shoot, score, and have fun.
Last updated: October 17, 2025
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At a Glance

Game
Pin and Complete
iOSAndroid
Notifications
Firebase Cloud Messaging (FCM)

Used only to deliver game-related notifications you choose to receive.

Data Approach
Anonymized by design

We store de-identified gameplay and device metadata on our own infrastructure.

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Scope

This Privacy Policy explains how Pin and Complete (“we,” “us,” or “our”) handles information in the mobile game available on iOS and Android. We respect your privacy, design our systems to minimize personal data, and act on deletion requests promptly—even though the data we hold is anonymized.

Data We Collect (Anonymized)

We strive to avoid collecting directly identifiable personal information. Our game collects only:

  • Gameplay events (e.g., level attempts, scores, session length, feature usage).
  • Device & app metadata (e.g., OS version, device model, app version, language, timezone). Stored in a de-identified form.
  • Notification preferences (opt-in status, topics, and delivery analytics such as sent/opened). No message content profiling.
  • Crash and performance diagnostics when essential to improve stability (de-identified).
We do not collect names, email addresses, phone numbers, or precise location. We do not sell data.

How We Use Data

  • To operate core game features and keep services reliable and secure.
  • To understand feature performance and improve levels, balance, and UX.
  • To deliver optional push notifications you request (events, tips, reminders).
  • To detect and resolve crashes, bugs, and cheating.

Push Notifications (Firebase)

We use Firebase Cloud Messaging (FCM) solely to send game-related notifications. You can opt in or out at any time via your device settings or in-game controls (where available). Our own infrastructure manages topics and schedules, but we do not attach identifiable personal data to notification tokens.

iOS users can change notification permissions in Settings → Notifications → Pin and Complete. Android users can manage this in Settings → Apps → Pin and Complete → Notifications.

Sharing & Processors

We do not sell your data. We may use trusted service providers (e.g., Firebase for notifications) who process data on our behalf under agreements that limit their use of the data to our instructions. We may disclose information if required by law, to protect our rights, or to investigate misuse or security issues.

Data Retention

We keep anonymized gameplay and telemetry data only as long as necessary for the purposes described above, typically on a rolling basis with aggregated analytics. If you request deletion, we will delete or further de-identify relevant records associated with your device identifiers (to the extent we can reasonably locate them).

Your Rights & Deletion Requests

Even though we store data in de-identified form, we honor privacy requests. You can ask us to:

  • Delete de-identified records associated with your device/app installation.
  • Access a summary of data categories we hold.
  • Opt out of notifications at any time.

To submit a request, email us at support@mypincoarchary.xyz. We may ask for non-personal technical details (e.g., app version, platform, approximate install date, a device-generated ID shown in settings) to help us locate your de-identified dataset.

GDPR/CCPA: We design for data minimization and do not sell personal information. You may exercise applicable rights by contacting us. Where laws require, we act as the controller for the app’s operational data and use processors under appropriate terms.

Children’s Privacy

Our game is intended for a general audience. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate action.

Security

We use reasonable administrative, technical, and organizational measures to protect our infrastructure and the de-identified data we store. No system is perfectly secure, but we continuously improve safeguards and limit access to authorized personnel.

Changes to This Policy

We may update this policy to reflect changes in our game or legal requirements. We will revise the “Last updated” date at the top. Material changes will be communicated in-app or via store updates where appropriate.

Support

Need help with gameplay, levels, or notifications? We’re here for you. Common topics:

  • How to enable/disable push notifications.
  • Performance issues or crashes.
  • Progress not saving or score inconsistencies.
  • General feedback on archery mechanics and targets.
Tip: When you email us, include:
  • Platform (iOS or Android) and OS version.
  • App version (see in-game settings or store page).
  • Approximate install date and any steps to reproduce an issue.
This helps us resolve your request faster.

Contact

Email: support@mypincoarchary.xyz
Subject line suggestions: “Pin and Complete — Support” or “Pin and Complete — Deletion Request”

Controller: Pin and Complete Team (contact via the email above).